1.Why register for ITEMAH?

Register for an account today and enjoy more benefits from the higher quality service in the future. A creditworthy brand ITEMAH is a special virtual equipment provider. With our honest and high quality service, we are stand out in the industry for the extensive supplier network, fast delivery and competitive price. So we have extensive customers’ support. In addition, the instant innovation, better service is our lasting pursue. Enjoy more effective promotions Once you become our member, we will enjoy our promotions at the first time. And some offers specific to the member only. Better service After you become our member, your order will be confirmed faster and more quickly to get the items than other players. In addition, it is more convenient for you to receive your order and the website information.

2.How can I start a purchase?

Please select the game, server, the item quantity and so on, then submit the form and send the payment to us.

3.How long should I wait for the item(s) I order?

If your order and payment information can pass our checking, we will deliver goods to you in 30Mins~2hours after your payment normally.

4.Why I can’t get the item(s) I ordered? And what should I do then?

Please read the "Trade Process" first before placing order. And we publish the major reasons here as follows: A. Your order or payment can’t pass our checking. Please check your paypal email or paypal account to check if you get the refund from us. For the orders which can’t pass the checking, we will refund in 45 minutes after getting the payment. If you don't get any information and refund, please get in touch with our live help operator. B. You pay the order via echeck or some other pending payment method. Then we will send email to your paypal email address to arrange the trade time and location, when the payment is cleared. It will take 4~5 working days to clear the payment if there is no any problem. C. The server name or character name is not correct. Please check your contact email or paypal email, we will send you a letter for the correction. .

5.Why do you sometimes need to call me when I’ve made an order?

1) There may have been an error on your order, a mis-spelt character name or complication with payment. 2) If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available. 3) For larger orders, we must confirm your identity and legitimate possession of the card or paypal account you are using to pay. 4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you got.

6.What's ITEMAH concept?

The concept of ITEMAH is: Honesty, Enthusiasm, Innovation and Cheap. Honesty is the basic principle. Our delivery practices Promised Delivery Speed System, that is, you will know the delivery speed after placed an order. If you didn't receive the goods within promised time, you will get corresponding compensation. Enthusiasm is our working attitude. LiveChat, Hotline and Email are online at all times. Welcome to contact us at any time. Innovation is the ground of our development. We promote a serial of special functions and service, such as Promised Delivery Speed System, Price Contrast, Historical Price, LiveChat etc. Humanized functions and surprise are always there. Cheap is our persisting principle. Providing the cheapest with best service is our goal.

7.What is Promised Delivery System?

Once you place an order, we'll give you a promised delivery time (e.g. 3hr or 6hrs). We'll send item to you within that period; otherwise we'll send compensation according to our standard (Compensation differs between different Customer Level).